This policy applies to the English FilaFlow software subscriptions supplied by Lanalytic Servicos de Tecnologia, CNPJ 22.322.375/0001-00.
We review requests individually and do not offer an additional money-back guarantee. This does not limit any mandatory consumer rights, statutory withdrawal rights, remedies for defective or misdescribed services, or rights provided under Paddle’s terms.
For purchases through Paddle, Paddle is the Merchant of Record and handles payment-related refund requests under its Buyer Terms and Refund Policy. Those terms and any mandatory rights take precedence over conflicting wording here.
Contact contato@filaflow.com.br with your account email, transaction reference, purchase date and reason for your request. You can also contact Paddle buyer support directly. Do not send card details, passwords or API keys. Applicable deadlines remain in force; please contact us promptly.
Open Billing in your workspace and use the customer portal to cancel your Paddle subscription. A cancellation scheduled for the end of the paid billing period stops the next renewal while access continues until the effective cancellation date. Cancellation alone does not automatically refund the current period. Refund and withdrawal rights remain unaffected.
Paddle processes refunds for purchases made through Paddle. Timing and eligibility follow its applicable refund policy and mandatory law. We will explain any resulting change to software access. Test payments involve no real charge.
Lanalytic Servicos de Tecnologia · CNPJ 22.322.375/0001-00
contato@filaflow.com.br