WhatsApp, Instagram and email
Connect your support channels and track everything in the same queue.
Fila Flow brings WhatsApp, Instagram and email into one workspace: prioritized conversations, visible SLA, tags, service orders, quick replies and customer history in the same workflow.
Aggregated Fila Flow usage figures, with no customer data.
Connect your support channels and track everything in the same queue.
Conversations move between priority levels as the wait grows.
Use tags, filters and search to find requests quickly.
Create, track and print service orders from a conversation.
See who replied and the last team member involved in each conversation.
The dashboard flags channels that need attention.
Keep replies consistent while responding quickly.
Images, videos and audio stay with the conversation.
Usage figures are aggregated from the database. The product demo uses fictional names, phone numbers and messages to protect customers while showing how everyday work flows.
Search by name, phone, channel, document, order or tag. Open customer details beside the conversation and keep helping them.
Printer replacement recorded with items, notes and a linked contact.
Create orders, track their status, print receipts and return to the original conversation when needed.
With FilaFlow Partners, connect Instagram professional accounts to your own software. Send messages and supported attachments through the API and receive messaging events through webhooks.
A separate product with its own plans, independent of the FilaFlow support workspace. Instagram permissions and platform rules apply.Choose the size of your operation: users, WhatsApp numbers and connected channels.
For larger operations, request a quote at rodrigo@filaflow.com.br.