Privacy Policy

This Privacy Policy describes how Lanalytic Servicos de Tecnologia, registered under Brazilian company number (CNPJ) 22.322.375/0001-00, with its registered office at Avenida Rosalvo Aderaldo, 560 – Fernandópolis/SP, processes the personal data of users who visit the website and use services related to Fila Flow.

This Policy applies to the corporate website, signup and login pages, and services related to creating, accessing and maintaining an account on the platform.

1. Who controls the data

The controller of personal data processed under this Policy is Lanalytic Servicos de Tecnologia.

General contact: contato@filaflow.com.br
Phone: (17) 99101-9539

2. Data we may collect

Depending on how you use the website and services, we may collect the following categories of data:

• registration details, such as name, email, phone number, company and information needed to create an account;
• data you provide directly through forms, registration, contact, contracting or support;
• technical and browsing data, such as IP address, browser, device, pages visited, and access date and time;
• platform usage data, where applicable, relating to your account and use of the service;
• records associated with cookies and similar technologies, as described in the Cookie Policy.

3. How we collect data

• when you browse our website;
• when you complete forms or contact us;
• when you create an account, access the platform or use service features;
• when you start a trial, contract or subscription;
• through cookies and measurement tools, including analytics tools, when authorized or applicable.

4. Why we use data

Personal data may be processed for the following purposes:

• identifying you and enabling registration, authentication and account access;
• providing, maintaining and improving the services offered;
• responding to requests, questions, support requests and business inquiries;
• sending operational communications and information relating to use of the platform;
• enabling contracting, billing, free trials and management of the business relationship, where applicable;
• analyzing website access, performance and usage metrics;
• complying with legal and regulatory obligations and responding to requests from competent authorities;
• preventing fraud, security incidents and misuse of the environment;
• exercising rights in administrative, arbitration or court proceedings.

5. Legal bases for processing

Depending on the circumstances, personal data may be processed on one or more of the following legal bases provided by applicable law:

• performance of a contract or preliminary procedures relating to a contract;
• compliance with a legal or regulatory obligation;
• regular exercise of rights;
• legitimate interest, subject to the data subject’s fundamental rights and freedoms;
• consent, when required or adopted as an appropriate basis.

6. Data sharing

Your data may be shared, when necessary, with:

• technology, hosting and infrastructure providers;
• authentication, communication, support and platform operations service providers;
• access measurement and analysis tools, such as analytics services;
• payment services and partners needed to enable billing, subscriptions and trials, where applicable;
• public authorities and regulatory bodies, when required by law or a valid request.

Whenever possible, we take measures to ensure these third parties process personal data in a manner consistent with applicable law and this Policy.

7. Cookies and similar technologies

We use cookies and similar technologies for website operation, security, improving the browsing experience and performance analysis. Details about cookie categories, purposes and controls are available in our Cookie Policy.

8. Data storage and retention

Personal data is stored for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, contractual, accountability and defense-of-rights obligations.

Retention periods may vary according to the nature of the data and the purpose of processing. Once retention is no longer needed, data may be deleted, anonymized or kept as permitted by law.

9. Information security

We adopt reasonable technical and administrative measures to protect personal data against unauthorized access, destruction, loss, alteration, disclosure or any inappropriate or unlawful processing.

Nevertheless, no system is completely immune to risk. Users should also adopt good security practices, such as protecting their login credentials.

10. Data subject rights

Under applicable law, you may request, where applicable:

• confirmation that processing takes place;
• access to data;
• correction of incomplete, inaccurate or outdated data;
• anonymization, blocking or deletion of unnecessary, excessive or noncompliantly processed data;
• portability, subject to legal and regulatory requirements;
• deletion of data processed with consent, where applicable;
• information about data sharing;
• information about the option not to provide consent and the consequences of refusal;
• withdrawal of consent, when consent is the applicable legal basis.

11. How to exercise your rights

To exercise your rights or ask questions about personal data processing, contact contato@filaflow.com.br.

If desired, you may adopt a dedicated privacy channel in the future, such as privacidade@filaflow.com.br.

12. International data transfers

Some technology providers used by the company may store or process data on servers located abroad. In these cases, we seek to adopt appropriate personal data protection measures in accordance with applicable legal requirements.

13. Changes to this Policy

This Policy may be updated at any time to reflect operational, legal or regulatory changes. We recommend checking this page periodically.

14. Contact information

Lanalytic Servicos de Tecnologia
CNPJ: 22.322.375/0001-00
Address: Avenida Rosalvo Aderaldo, 560 – Fernandópolis/SP
Email: contato@filaflow.com.br
Phone: (17) 99101-9539